Pop-ups, the clipboard and your browser's cache

Euro-Office runs in your browser. A few browser settings can sometimes get in the way. Here's how to fix that.

Nothing opens when printing or downloading

When printing, Euro-Office opens your browser's print window. Does nothing happen when you click Print or Download as? Your browser has probably blocked a pop-up.

1. Check the address bar or the top of the window to see if your browser reports that a pop-up has been blocked.
2. Click that notification and choose to allow pop-ups for your WebOké Nextcloud address.
3. Then try again.

When downloading, also check your browser's download list: the file may already be there.

Pasting with the button doesn't work

Your browser sometimes asks for permission to use the clipboard. If so, click Allow. If pasting with the button in the toolbar doesn't work, use Ctrl + V (Mac: Cmd + V). That always works. See also Undo, Redo and the clipboard.

Clearing your browser's cache

Your browser stores parts of websites so they load faster. After a Euro-Office update, an old copy of this can cause problems, such as an editor that keeps loading or buttons that don't work. In that case, clear the cache:

• Chrome, Edge and Firefox: press Ctrl + Shift + Delete (Mac: Cmd + Shift + Delete). Select only cached images and files, and for example the past 24 hours. Leave passwords and cookies unchecked if you don't want to log in again.
• Safari: clear the cache via Safari's settings, or reload the page without cache using Cmd + Option + R.

Then reload your Nextcloud and open the file again.

Tip: want to find out first whether the cache is the problem? Open a private window and log in there. If it works there, clearing the cache will almost always help.

Your browser's zoom level

If your browser's zoom isn't set to 100%, Euro-Office may show the message: The current zoom setting of your browser is not supported. Press Ctrl + 0 (Mac: Cmd + 0) to reset your browser's zoom, then zoom using Euro-Office's own buttons instead. See Zoom, view and theme in Euro-Office.